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June 17.2025
3 Minutes Read

Five Agents Expelled from TPO: What it Means for Property Owners

Confident professional woman smiling against plain background; agents expelled from TPO.

The Expulsion of Agents: What It Means for the UK Property Market

In a significant move affecting ethical standards in the real estate sector, five agents have been expelled from The Property Ombudsman (TPO) scheme, meaning that buyers and landlords are now guaranteed their rights and protections. This decisive action highlights the importance of accountability within the property profession in the United Kingdom.

The Agents in Question

The expelled agents—Prime Property Agents, Cowlings Estate Agents, Nexmove, The Jolly Landlord, and Lilypad Estates London—failed to adhere to basic operational standards set forth by TPO. Each of these agents was involved in disputes that lacked significant transparency and ultimately demonstrated a disregard for the financial wellbeing of their clients.

Understanding the Cases: A Closer Look

**Prime Property Agents**, operating in Nottingham, failed to refund a buyer’s £7,200 reservation fee after the sale fell through. This breach of contractual obligations forms a critical case study, illustrating how agents must honor their terms and conditions to avoid loss of credibility.

In the case of **Cowlings Estate Agents**, their inability to verify proof of funds led sellers to withdraw from a sale after discovering the buyer was not indeed a cash buyer, incurring unwanted losses. An industry shake-up such as this underscores the risks associated with inadequate pre-sale checks.

**Nexmove** compounded these issues further, as they falsely communicated that a buyer had the funds available to purchase a property. This misinformation not only caused reputational damage but also induced financial strain on the sellers involved.

The Role of The Property Ombudsman

Interim Ombudsman Lesley Horton emphasized that the expulsion of these businesses is a last resort. With overall compliance rates at 99%, the relatively low number of expulsions indicates that the majority of agents operate within the guidelines. This expulsion serves as a reminder that unethical behavior, even from a minority, can have ripple effects on consumer trust.

Implications for Property Owners and Investors

The expulsion of these agents provides vital insights into the state of the UK property market. Property owners and investors must recognize these cases not only as isolated incidents but as signs of a wider issue in agent accountability.

For investors, this expulsion is a clarion call to conduct thorough due diligence on agents they choose to work with. Seeking transparent, compliant agents is more critical than ever to safeguard property investments.

Future Trends: What Lies Ahead?

Looking ahead, the TPO’s ongoing commitment to consumer protection is promising. The proactive audits and transparency campaigns planned by the organization suggest a future where the property market could emerge cleaner and more accountable. Indeed, consumers skilled in understanding their rights have a much higher chance of navigating this framework successfully.

How Can Consumers Protect Themselves?

In light of these events, property buyers and landlords should take specific steps to protect themselves. Researching agents thoroughly and asking for proof of their history with TPO can mitigate the risk of unpleasant surprises. Additionally, seeking legal advice early in transactions can provide clarity and address possible disputes before they escalate.

The Bigger Picture

This mass expulsion spotlights the ongoing need for consumer protection in real estate. It invites all stakeholders—agents, buyers, and regulatory bodies—to work collaboratively in establishing high standards of service and trust within the property market.

The recent expulsion of five agents from The Property Ombudsman should serve as a vital reminder to all involved in property transactions about the importance of ethical dealings. The more steps taken to ensure agents comply with industry standards, the safer and more trustworthy the UK real estate market will become.

For those engaged in property transactions, ensuring agreements are respected is non-negotiable. Remember, the integrity of the agents you choose directly affects your property journey.

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01.22.2026

Prime Property Prices Drop: Navigating Potential Market Bottoms

Update Understanding the Current Prime Property Price Trend Amid fluctuating economic conditions and evolving market sentiment, prime property prices in central London have experienced a notable decline. As highlighted by LonRes, average sold prices fell by 6.0% annually in December, with values now 4.9% below those seen in the pre-pandemic period of 2017-2019. This downturn is underscored by a significant drop in property transactions, which were 18.6% lower than the previous year and 19.6% down compared to the December average from 2017-2019. Yet, despite these statistics, the emergence of new sales instructions—which saw an increase of 32.0% in December—provides a glimmer of hope. Alongside this, the supply of available homes has risen by 10.3% compared to last year, although it has decreased from a peak noted in September. This dichotomy indicates an evolving market landscape that may be nearing a pivotal moment. The Impact of Federal Economic Policies Nick Gregori from LonRes has cautioned against hastily declaring this downturn as the "bottom of the market." He points to the unpredictability fueled by various factors, including government taxation of high-value homes, a critical aspect affecting buyer behavior. Expectations surrounding the Bank of England's base rate cuts are also influencing buyer sentiment positively. Some lenders are adjusting their offerings, which may eventually stimulate the market. However, Gregori emphasizes that inflation levels remain a concern, potentially hindering the pace of recovery. The current economic struggles with GDP growth hovering just above zero further complicate the overall outlook. The Changing Landscape of Buyer Interest Despite the challenging conditions, buyer interest appears to be shifting. While LonRes reports a distinct decline in £5m+ transactions—down 39.5% from last December—there's a noticeable increase in new instructions in this high-value segment. The 2.9% growth in new listings suggests that sellers are starting to respond to better market conditions. This changing interest is further corroborated by a recent report from Savills, which noted that prime markets beyond central London are witnessing a slow down in property value declines post-Budget measures. While traditional neighborhoods in London experience significant value loss—down 24.5% from peak levels—more domestic areas show signs of resilience due to increased buyer intents following the Budget’s announcements. Predictions for Market Stability and Recovery Looking ahead, the trajectory of the prime property market will largely hinge on factors such as economic recovery, inflation control, and potential tax changes. The possibility of increased demand in non-central areas due to greater value propositions may attract both domestic and overseas buyers. The sentiment among property owners and investors is that while short-term volatility remains likely, the long-term perspective on the stability and value of properties in prime London is shifting. With ongoing discussions about taxation and the future of overseas investment in properties, stakeholders must remain adaptable and informed. Navigating Future Investments For property owners and investors, understanding the nuances of these market dynamics is crucial. As the market adjusts, prospective buyers may find favorable conditions to negotiate when purchasing prime properties. With many buyers adopting a wait-and-see approach, those willing to act sooner may successfully capitalize on lower prices that could later rebound. Investors should also pay close attention to upcoming fiscal policies and economic indicators that will influence market recovery. As evidenced by historical trends, adjusting strategies according to the prevailing economic environment, including staying informed about changes in borrowing costs and inventory levels, will be vital in making sound investment decisions. In conclusion, as the prime property market continues its period of fluctuation, engaged property owners and investors will surely benefit from proceeding with informed caution, whilst also seizing opportunities for growth and recovery ahead.

01.22.2026

UK Landlords Face 2030 Deadline to Meet EPC C Standards Amid New Regulations

Update Understanding the New EPC C DeadlineLandlords across the UK are facing a significant legislative shift as the government sets a new deadline for energy performance standards. By October 1, 2030, all privately rented homes will be required to reach an Energy Performance Certificate (EPC) rating of at least C, unless they qualify for a valid exemption. This decision, framed within the government's Warm Homes Plan, highlights a definitive commitment to improving energy efficiency across the nation's rental properties.The initial proposal, which mandated compliance by 2028 for new tenancies, has been effectively scrapped, acknowledging feedback from stakeholders who deemed the previous timelines unmanageable. This shift allows for a more coordinated approach to upgrading properties, aiming to avoid the rushed and potentially disruptive changes that landlords feared would ensue.Financial Impact on LandlordsWhile the government has introduced a £10,000 spending cap for necessary upgrades—down from the earlier proposed £15,000—landlords remain concerned about the financial burden of meeting these new standards. The cap will be lower for properties valued below £100,000, reflecting the intention to create a workable framework considering the diverse property market across the UK.Ben Beadle, the chief executive of the National Residential Landlords Association (NRLA), expressed a cautious optimism regarding these changes. While the support for improved energy efficiency is acknowledged, he pointed out that the financial parameters must align with the realities faced by landlords today, especially in ensuring that properties are not taken off the market due to unsustainable compliance costs.Broader Implications for Rental HousingThe implications of the EPC C requirement extend beyond individual landlords to the housing market at large. As proposed by the Department for Energy Security and Net Zero, the adjustment aims to ensure that renters benefit from safer, more efficient homes that can potentially yield reduced energy bills.However, experts warn that without adequate financial support mechanisms and a clear path to compliance, the risk is that landlords may withdraw properties from the rental market altogether. Timothy Douglas from Propertymark highlighted that achieving meaningful change involves not just setting ambitious standards but also delivering on solid financial backing and realistic timelines. The risk is palpable: fewer rental options could inflate costs, contradicting the government’s goals for economic growth and affordability.The Role of the Warm Homes PlanThe Warm Homes Plan, which intends to invest £15 billion into energy efficiency initiatives, is positioned as a lifeline for landlords struggling to meet these demands. Significant investments will also be funneled toward schemes like the Boiler Upgrade Scheme (BUS), which offers grants to help with clean heating installations. This approach can help alleviate some of the upfront costs associated with necessary upgrades.This emphasis on a 'fabric first' approach prioritizes foundational improvements, such as enhanced insulation and window upgrades, before tackling other aspects of energy efficiency. Future expectations involve introducing new EPC metrics that focus on cost, fabric performance, heating systems, and smart readiness, set to come into effect by October 2026.What’s Next for Landlords?As landlords adjust to this new landscape, they must stay informed about the evolving regulations and available support. This transition necessitates a proactive stance on upgrades, financial planning, and potentially engaging in partnerships or collaborations that can facilitate compliance. Industry groups, including the NRLA, continue to advocate for clarity and long-term funding serves to bolster landlord confidence as they navigate this complex new framework.Ultimately, meeting EPC C standards is not just about compliance; it’s an opportunity for landlords to enhance their properties, leading to lower operating costs and more favorable relationships with tenants concerned about energy efficiency. As we approach the October 2030 deadline, clear guidance, timely access to funds, and comprehensive support will be vital for landlords to transform challenges into sustainable opportunities.

01.21.2026

What the Declining £5m-Plus Home Sales Market Means for Property Investors

Update Understanding the Declining Market of £5m-Plus Homes in London According to Savills, the London property market for homes priced at £5 million or more has plunged to a five-year low, with only 412 transactions recorded in 2025—a significant decline of 11% compared to the previous year. The overall spending in this high-end segment amounted to £4.09 billion, reflecting an 18% decrease from 2024. This downturn is largely attributed to market apprehensions around taxation changes and shifts in financial policies, as outlined by Savills' director of research, Frances McDonald. Impact of Political and Financial Uncertainty on Property Sales The property landscape remains heavily influenced by a climate of economic and political uncertainty. The speculation surrounding potential changes in the non-dom regime and taxation policies has dampened buyer confidence. In a Savills survey, a staggering 41% of London buyers expressed hesitation regarding their purchase intentions over the next six months, primarily due to these uncertainties. Conversely, only 11% indicated increased purchasing commitment. Trends and Shifts in Buyer Behavior Despite this gloomy outlook, the market for homes priced between £5 million and £10 million demonstrated greater resilience, with only a 5% decrease in transactions. Meanwhile, the ultra-luxury sector, particularly for homes priced between £10 million and £15 million, saw a dramatic 31% drop in sales. Interestingly, the closing months of 2025 saw a 7% uptick in transactions, possibly due to post-budget clarity signaling a potential stabilization that is intriguing to both domestic and international investors. The Role of ‘Trophy Assets’ in Market Recovery As 2025 drew to a close, an increase in sales of premium properties, or ‘trophy assets,’ became apparent. These high-quality, sought-after properties are increasingly attractive to buyers looking to capitalize on perceived value as market prices stabilize. According to insights from Beauchamp Estates, the luxury property market remains hopeful, with expectations of improved liquidity thanks to renewed buyer interest in prestigious properties. This sentiment is underscored by strong demand for well-positioned homes in exclusive neighborhoods, such as Mayfair and Kensington, which highlighted their sustained market appeal. A Soft Landing for the Super-Prime Market? Interestingly, the introduction of a mansion tax, levied on properties over £2 million, appears to have sent mixed signals regarding the overall stability of the market. However, the absence of additional increases, such as wealth taxes or raised stamp duties, has motivated some buyers to reconsider entering early 2026 transactions. The quick exchange of a £10.95 million home shortly after the budget announcement may hint at a cautious yet positive outlook for the super-prime property sector. Bracing for Future Opportunities As the property market confronts uncertainties and evolving taxation policies, the focus on practical strategies for achieving successful sales becomes paramount. Savills emphasizes the need for pragmatic decision-making among sellers, as the market remains distinctly a buyer's landscape. With suggestions of growing interest in ‘turnkey’ luxury properties, both buyers and sellers may find opportunities in this evolving landscape. Moreover, understanding the specific local nuances of prime London neighborhoods may empower property owners and investors to navigate the changing tides effectively. Takeaway for Property Investors In summary, while the luxury property market faces evident challenges, particularly among the ultra-high-end sector, the resilience shown in lower-price tiers and the possible recovery of transaction activity provide a glimmer of hope. Moving forward, stakeholders must prioritize informed decision-making based on emerging trends and local insights to navigate potential investments effectively in 2026.

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